Shipping policy

Shipping Policy

Thank you for shopping with Wall Cascade! Here's everything you need to know about how we ship your order.

Processing Time

All orders are processed within 1–3 business days (Monday–Friday, excluding holidays). You'll receive a confirmation email once your order is placed, and another email with tracking information once it ships.

During peak holiday season (November–December), processing may take an extra 1–2 business days due to high demand. We recommend ordering early to receive your items before the holidays.

Shipping Rates & Delivery Times

We ship to the United States and to most countries worldwide.

  • United States – Standard Shipping: FREE on all orders — estimated delivery 7–12 business days after processing.
  • International Shipping: FREE on all orders — estimated delivery 10–20 business days after processing.

Delivery times are estimates and are not guaranteed. Delays may occasionally occur due to carrier issues, weather, or high seasonal volume.

Order Tracking

Once your order ships, you'll receive a tracking number by email. Please allow 24–48 hours for tracking information to update.

Incorrect Addresses

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us within 12 hours of placing your order and we'll do our best to update it.

Lost, Stolen, or Damaged Packages

If your tracking shows "delivered" but you haven't received your package, please check with neighbors and your local post office first, then contact us within 7 days. If your order arrives damaged, email us within 7 days of delivery with photos of the item and packaging, and we'll make it right.

Customs, Duties & Taxes

Orders shipped within the United States are not subject to customs duties. International orders may be subject to import duties, taxes, or customs fees charged by the destination country. These charges are the responsibility of the customer and are not included in the item price or shipping cost. We are not responsible for delays caused by customs clearance.

Contact Us

Questions about your order? Email us at supportwallcascade@gmail.com and we'll get back to you within 24–48 hours.